We accept returns within 30 days of the original delivery date. After 30 days from the original delivery date has passed we will not be able to accept a return on your order.
The following items cannot be returned: vinyl, CDs, DVDs, any digitally delivered goods (including, but not limited to music, tickets, audiobooks…), books, magazines, comics, swimwear, socks, underwear, facemasks, and gift cards.
Returned items must be in NEW condition. We cannot accept returns on worn, soiled, or laundered clothing. All returns must be free of pet hair and odor. If you send an item back in poor condition, it will be returned to you.
If you would like to return some or all of your order, please refer to our full return policy below and then email us at email@example.com with the subject “Merch Return.” Include your full name and order number.
We are accepting returns, but are not currently accepting exchanges.
If you need a different size, color, or product we recommend ordering that product while it is still available online and then returning the original item(s) that you would like to be credited for.
If you would like to return some or all of your order, please email us at firstname.lastname@example.org with your full name, order number, and a request for an authorized return form.
Before contacting us, please read our full return policy below:
- You will be responsible for the return shipping cost for the item(s) you decide to send back. We cannot supply prepaid return labels.
- We will not refund any shipping costs, including the original shipping costs.
- Returns must occur within the 30 day return window.
- Returned items must be in NEW condition (unwashed, unworn, unsoiled, and free of odor or pet hair.) We will not accept your return if it does not meet the above requirements.
- All sales are considered final for the following items- vinyl, CDs, DVDs, digital downloads or any digitally delivered goods, books, magazines, comics, swimwear, socks, underwear, facemasks, and gift cards. Returns will not be permitted for any of the above items.
- All refunds will be processed using the original method of payment.
- Your return will be processed within 1-2 weeks of arriving to Airship Caravan.
- Once we submit a refund the banks have to do their part which can take a few days. Bank processing takes an average of 3-5 business days for the credit to post to your account.
IMPORTANT: Please retain tracking information for your shipment and keep the tracking number until you’ve received your refund!
If you believe your item is damaged, please email email@example.com within 5 days of delivery. You should include your order number, a brief description of the issue, and a picture of the damaged item so that we can investigate. If you have an issue with the playback of a vinyl, CD, DVD, or cassette, please send over the above information along with a 10-15 second video displaying the issue.